1. INTRODUCTION

Service Lane (the ‘Company’, the ‘Website’, ‘We’, ‘Our’, or ‘Us) is an online web-directory platform that connects independent Grenadian contractors (Service Providers) to people in need of their services. Under the definition of this agreement, the ‘user’ (‘You’, ‘Your’, ‘Yours’, etc.) refers to any person who accesses and browses the website for any personal or commercial purposes including the service providers. Please read these ‘terms and conditions’ (the ‘Agreement’) carefully before using the website. Please note that if you do not agree to this agreement or any part thereof, you are prohibited from using and accessing the website.

2. SCOPE OF SERVICE LANE'S SERVICES

(i) Service Lane is an online directory web-directory platform that helps customers in need of help search, filter, connect, preview & contact local service providers. Service providers sign up, create and publish their profile and other information pertaining to their skillset and contact details.

(ii) Site users are able to browse through the service provider listings and contact the service Providers via their published contact information.

(iii) Service Lane does not define or govern the reimbursement offered for services rendered by the service providers to customers, payments between the user and the service providers will be carried out between them personally without the involvement of the company.

(iv) Service Lane only provides a platform for service providers to list their services and the users to browse such services and contact the service providers by their contact details listed on the website, therefore, the platform is not to be construed as an e-commerce platform but an online listing/directory service only.

(v) Service Lane checks the backgrounds of professionals via third-party background check services. However, it is the obligation of each user to exercise caution and common sense to protect its personal safety and property.

(vi) Any dispute with respect to any services provided by a service provider or the fees charged by any service provider, you must address such dispute with the service provider directly.

YOU HEREBY AGREE TO RELEASE SERVICE LANE (AND OUR OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROVIDERS.

3. SERVICE LANE’S OBLIGATIONS AND CONDUCT

(i) The company only allows individuals over the age of 18 years to become service providers on the platform.

(ii) All service providers must be natural persons but they can specify if they work for a business entity in their profile.

(iv) All users must be natural persons but they can specify if they represent a business entity in their profile.

(v) Service Lane reserves the right in its sole discretion to disallow and refuse any person to register or create an account on the platform or cancel or suspend any existing account without prior notice.

(vi) The company takes no responsibility for any aspect of the service provider’s services or the interaction between service providers and the users on the platform including without limitation, the description, performance or delivery of services.

(vii) The company takes no responsibility of the accuracy of the information provided on the website by the service providers including without limitation, the ability of service providers to perform a specific task, or the honesty or accuracy of any information provided by the users to the service providers or their ability to pay for the services.

(viii) Please note that the service provided by the company on the platform are provide on an ‘as is’ basis and without any warranty express or implied. To the extent permitted by law, we and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

(ix) The company may involve itself in resolving any disputes between the service providers and users although the company takes no responsibility or obligation to assist or involve itself in any dispute that may arise between any service provider and user.

(x) By accessing and using the website, the user agrees to hold the company free from the responsibility from any liability or damage that might arise out of professional services. The company is not responsible for the conduct, whether online or offline, of any user including service providers, and will not be liable for any claim, injury, or damage arising in connection with any service provider’s services.

4. USER/SERVICE PROVIDER'S CONDUCT

(i) You agree to:
- Comply with the stipulations of this agreement and all applicable laws and regulations
- Post only the most accurate information
- Promptly and efficiently perform service obligation to other users.
- Ensure that you are aware of any laws that apply to you as a service provider or user or in relation to using the company platform.
(ii) You agree that any content on the website whether provided by any user or third party will not be used by you on any third party website or for other business purposes without the company’s express permission.

(iii) You agree not to use the platform for any unlawful or illegal purposes.

(iv) You grant the company an unrestricted, worldwide, royalty-free license to use, reproduce, modify and adapt any content and information posted on the platform for the purpose of publishing material on the Service Lane website and as otherwise may be required to provide our services, for the general promotion of our services and as permitted by this agreement.

(v) You agree to provide up to date and current information on the platform and must not:
- Publish false, inaccurate or misleading information
- Publish information that may involve sale of counterfeit or stolen items
- Infringe any rights of any third-party including copyrights, patents, trademark or any other proprietary rights, rights of publicity, confidentiality or privacy.
- Break or violate any applicable law or regulation.
- Be obscene or contain any materials that maybe regarded as inappropriate or unlawful.
- Be defamatory, libelous, threatening or harassing.
- Publish any content that contain any malicious code, data or set of instructions that intentionally or unintentionally causes harm or subverts the intended function of the platform, including, but not limited to viruses, trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or Personal Information.
- You agree not to copy/collect Service Lane’s content via robots, spiders, scripts, scrapers, crawlers, or any automated or manual equivalent.
- We reserve the right to revoke your access to any of our services, products or properties at any time. All information about service providers is confidential and for your personal use only. If it is determined or suspected by Service Lane in its sole discretion that you are misusing or attempting to misuse or circumvent our services or system, Service Lane reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

5. INTELLECTUAL PROPERTY

(i) We respond to clear notices of alleged IPR infringement reported on our platform, Our Copyright Infringement Policy is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. If you believe that your intellectual property rights have been violated, please notify us via the contact details given under the ‘Contact Us’ section of the website.

(ii) The visual interfaces, graphics, design, compilation, information, computer code, software, services, content, videos and exercises, and all other elements of the Website (the “Website Materials”) are protected by the laws of Grenada and international copyright, patent, and trademark laws, international conventions, and other applicable laws governing intellectual property and proprietary rights.

(iii) The company grants to you a non-exclusive, non-transferable right to access and use the website materials as made available on the website, solely for your personal purposes. Unless expressly indicated on the website, you may not download, distribute, sell, lease, modify, or otherwise provide access to the website materials to any third party.

(iv) Modification of the said materials or use of website materials on any other website or online platform or use of the materials for any purpose other than personal use is a violation of the said copyrights, trademarks and other intellectual proprietary rights, and is expressly prohibited. In case of any such violation, the company may sue the infringer via legal proceedings as per the applicable law and refuse access to any or all company products and services.

6. USER/SERVICE PROVIDER ACCOUNTS

(i) Collection of personal information- Some of the content on the website requires you to register and login with your account to access the same. The company reserves the right in its sole discretion to refuse any username that may already being used by any other user on the website, that may be tantamount to impersonating another user, that may be construed to be in violation of any rights of any person or any organization, that may be construed as offensive or unlawful.

When a user completes the registration they are required to submit certain personal information, the user agrees that such information will be true, accurate, and current. If the company finds out that any information provided by the user is incorrect inaccurate or not current, we may in our sole discretion, suspend or terminate account of any such user.

(ii) Account Security- You will responsible for maintaining the confidentiality of your username and password. You are solely responsible for all activity that occurs under your password or account. The company has no control over the use of any users account by the user or any third party and expressly disclaim any liability derived therefrom. If you have reason to believe that any suspicious activity is occurring under your account or password, please notify us immediately via the contact details given on the website.

(iii) Proof of Identity- You may be required to furnish valid proof of identity from time to time as we may reasonably request.

(iv) Text Messages and Phone Calls- By using this platform you expressly consent that you may receive and accept communication from us via text message and/or WhatsApp messages and phone calls as well as push notifications to your cellphone number provided to by you to us. By agreeing to be contacted by us, you understand and agree that you may receive communications, including for the purpose of marketing generated by automated telephone dialing system and which will deliver prerecorded messages, sent by or on behalf of us and our affiliated companies and personnel. If a number, you provided to us is no longer active you agree to notify us immediately that you can no longer be reached by that number.

(v) Emails- The company may send you emails from time to time such as conformational and transactional email regarding the services. The company’s affiliates may also send you emails about their services that we think might interest you, you can unsubscribe from the promotional emails at any time by clicking unsubscribe in our email communications or by contacting us directly.

7. TERMINATION AND CANCELLATION

(i) Termination by the company- The company may at its sole discretion may terminate your account at any time without prior notice including without limitation, in the event that we may believe you have breached this agreement, or if we otherwise find that you have engaged in inappropriate and offensive behavior. In case we suspend or terminate your account for any reasons, you are prohibited from registering and creating another account on the platform.

(ii) Termination by you- You are at full liberty to terminate your account and services on this platform at any time either by deleting and/or permanently ceasing to use the platform or by notifying us via the contact details and requesting us to delete your account.

8. AMENDMENTS AND MODIFICATIONS

(i) Amendment to the Agreement- The Company reserves the absolute right to revise and amend these terms at its sole discretion at any time and without prior notice to any user. The revised terms shall be posted on the website and any revisions to the terms are effective upon posting. You should visit this agreement regularly to stay updated and ensure your continued acceptance of the same. Your continued use of the platform after any revision to these terms constitutes your binding acceptance of the revised terms. Disputes arising under these terms will be resolved in accordance with the version of the terms in place at the time the dispute arose.

(ii) Modification of Product and Services- The Company reserves the right to add, change or eliminate features, pricing, nomenclature and other aspects of the platform and make other changes at any time and this agreement will continue to apply to the platform as modified. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the platform (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of all or any portion of the company products and services.

9. PAYMENTS

We do not process payments for goods and services provided by the service providers listed on the website through our platform. All payments toward such goods and services are processed outside this platform between the user and the service provider personally. Should the user have any dispute with the goods and services provides by any service provider they must contact the service provider and resolve such dispute among themselves. As aforementioned, we do not take any guarantee for the payment from the user to the service provider or endorse any services from the service provider toward the user.

10. CALL RECORDING

You acknowledge and agree that we may monitor and/or record any telephone calls between you and Service Lane.

11. CONNECTIVITY COSTS AND EQUIPMENT

You are solely responsible for all service, internet, telephony and/or other fees and costs associated with your access to and use of the platform, including, but not limited to, any data charges imposed by a wireless carrier or Internet service provider, and for obtaining and maintaining all telephone, computer hardware, and other equipment required for such access and use.

12. FEES AND TAXES

(i) Accessing the platform and browsing content is free of cost. However, we reserve the right to change our fee policies at any time as deemed necessary by us, including charging for access to the platform. Although you are not bound to pay and may choose not to proceed unless you agree to such charges.

(ii) Unless otherwise stated, all fees are quoted in Eastern Caribbean dollar. You are solely responsible for the payment of any such fees (including taxes) in a timely manner via a payment method acceptable by the company. if your payment method fails or your account is past due, then we may collect the due amount owed to us using other collection mechanisms including charging other payment methods on file with us and/or retaining collection agencies (as permitted by law) and legal counsel. We also reserve the right to block your access to any or all company products pending resolution of any such due amount.

13. LINKS TO THIRD-PARTY SITES

The links in the website or apps will let you leave Service Lane’s website. The linked sites are not under the control of the company and Service Lane is not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Your use of such third party linked sites is governed by the terms and conditions, and privacy policies, of such linked sites. Service Lane is not responsible for webcasting or any other form of transmission received from any linked site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the company of the third-party site.

14. DISCLAIMERS

(i) Warranty Disclaimer - THE WEBSITE, AND ALL DATA, INFORMATION, SOFTWARE, WEBSITE MATERIALS, CONTENT, USER CONTENT, REFERENCE SITES, SERVICES, OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE WEBSITE, ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SERVICE LANE, AND ITS AFFILIATES AND LICENSORS, DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SERVICE LANE OR THROUGH THE WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

(ii) Content- SERVICE LANE, AND ITS SUPPLIERS, LICENSORS, AND AFFILIATES, DO NOT WARRANT THAT THE WEBSITE OR ANY DATA, USER CONTENT, FUNCTIONS, OR ANY OTHER INFORMATION OFFERED ON OR THROUGH THE WEBSITE WILL BE UNINTERRUPTED, OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THE FOREGOING WILL BE CORRECTED.

(iii) Risk of Harm to Equipment or Data- YOU UNDERSTAND AND AGREE THAT YOUR USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAINING OF CONTENT, WEBSITE MATERIALS, SOFTWARE, OR DATA THROUGH THE WEBSITE IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR DEVICE USED TO ACCESS THE WEBSITE OR LOSS OF DATA THAT RESULTS THEREFROM.

15. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL SERVICE LANE OR ITS AFFILIATES, CONTRACTORS, EMPLOYEES, AGENTS, OR THIRD-PARTY PARTNERS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES ARISING FROM ANY UNSUCCESSFUL COURT ACTION OR LEGAL DISPUTE, LOST BUSINESS, LOST REVENUES OR PROFITS, LOSS OF DATA, OR ANY OTHER PECUNIARY OR NON-PECUNIARY LOSS OR DAMAGE OF ANY NATURE WHATSOEVER) ARISING OUT OF OR RELATING TO THE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE WEBSITE OR ANY REFERENCE SITES, OR ANY OTHER INTERACTIONS WITH SERVICE LANE, EVEN IF THE COMPANY OR A COMPANY AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, SERVICE LANE’S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Service Lane, its affiliated companies, contractors, employees, agents and its third-party suppliers, licensors, and partners from any claims, losses, damages, liabilities, and expenses (including legal fees and expenses), arising out of any use or misuse of the Website, any violation of the Terms, or any breach of the representations, warranties, and covenants made herein. Service Lane reserves the right, at your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify the Company, and You agree to cooperate with Service Lane defense of these claims. Service Lane will use reasonable efforts to notify You of any such claim, action, or proceeding upon becoming aware of it.

17. MISCELLANEOUS

(i) Severability- If any provision of these terms is found to be illegal, void or unenforceable, then that provision will be limited or eliminated from the terms to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions.

(ii) Waiver- A provision of these terms may be waived only by an express written statement, only if executed and signed by Service Lane. The failure of company to exercise or enforce any right or provision of these terms will not constitute a waiver of such right or provision.

(iii) Entire Agreement- These Terms and Conditions constitute the entire agreement between you and the company relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to the Terms, Privacy Policy or Guidelines made by Service Lane.

18. DISPUTE RESOLUTION

(i) Governing Law- The Terms will be governed by and construed in accordance with the laws of Grenada, without giving effect to any principles of conflicts of law.

(ii) Arbitration- In the event of any dispute arising out of the use of this Website or interpretation of these Terms, the parties shall attempt to mutually resolve the matter through negotiations. In the event no resolution is possible, the parties shall proceed to arbitration, before a single arbitrator, to be appointed by Service Lane. The decision of the sole arbitrator shall be final and binding on the parties.

19. CONTACT US

If you have any questions to queries pertaining to this agreement you may contact the company at the following contact details.
Email: admin@myservicelane.com